1. Inforrmation Material - Information Leaflet - Association of Cyprus Banks 
Required verification Documents/ Data for authenticating customer identity

2. Code of Banking Conduct
Promoting good banking practice standards

3. Housing Code
Voluntary Code of Conduct on pre-contractual information to be given to consumers by lenders

4. Code of SMEs
Code of Conduct between Banks and Small and Medium Size Enterprises

5. ICF for Bank Customers
Investor Compensation Fund

6. The Financial Ombudsman of the Republic of Cyprus

• Complaint Form for Individuals

More information at www.financialombudsman.gov.cy

7. Code of Conduct on the handling of borrowers in financial difficulties

8. Informative leaflet for Payment Accounts with Basic Features