In Alpha Bank Cyprus Ltd our timeless aim is your seamless service and the provision of high-level services and products.
If you have an issue regarding our products or services and you wish to raise a complaint / comment, we will appreciate your opinion.
The Bank gives great importance in ensuring that your expectations are met and that the issues that may have concerned you are resolved.
If, for any reason, you feel that we haven’t met your expectations, please let us know and we will work towards finding a solution.
The Bank's Customer Advocacy Service receives and manages complaints and suggestions, with the aim of providing a response to its clients in a timely and professional manner.
Please tell us what went wrong
In order to be able to assist you, please provide us with the following information:
Alpha Bank Cyprus Ltd has established the Appeals Committee which is responsible for all customer appeals regarding restructuring/rescheduling.
The ways by which Alpha Bank customers may submit their appeals are outlined below:
Borrowers who wish to submit an appeal must do that in writing by filling out the Submission of Appeal on Restructuring Form. The form should be completed in full, signed by the borrower, and sent with all supporting documents.
For the Submission of Appeal on Restructuring Form, press here.
The form is also available in all bank branches.
Upon receipt of any objection, the Bank is responsible for notification of receipt within twenty one (21) days and reply within two (2) months from its receipt.
