How can we assist you?
In Alpha Bank Cyprus Ltd our timeless aim is your seamless service and the provision of high-level services and products.
If you have an issue regarding our products or services and you wish to raise a complaint / comment, we will appreciate your opinion.
The Bank gives great importance in ensuring that your expectations are met and that the issues that may have concerned you are resolved.
If, for any reason, you feel that we haven’t met your expectations, please let us know and we will work towards finding a solution.
The Bank's Customer Advocacy Service receives and manages complaints and suggestions, with the aim of providing a response to its clients in a timely and professional manner.
Please tell us what went wrong
In order to be able to assist you, please provide us with the following information:
- Your name
- Your account or credit card number
- A detailed description of your complaint (What happened? When? Where? Who? Why?)
For more information, please contact our Call Center at 8000 3333 or 800 11 800 (free local calls) and +357 22 888 333 or +357 22 575 555 if calling from abroad.