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Ex-AstroBank


 

Welcome to Alpha Bank Cyprus.

Announcing the completion of the acquisition procedures of AstroBank’s banking operations, we consolidate our position as the third largest bank in Cyprus, marking a significant development for the Cypriot banking system.
 
Alpha Bank has fully assumed the management of the accounts, products and services of the ex-AstroBank, ensuring continuity and seamless customer service. No action is required on your part. You may continue to use your accounts, cards and digital banking services as usual.
 
Here, you will find information, announcements and answers to frequently asked questions to help you stay informed throughout every stage of the transition and to better understand the opportunities offered by Alpha Bank Cyprus. For any further information or clarification, you may please refer to the Frequently Asked Questions (FAQs), contact your Relationship Officer or call Customer Service Line at 800 11 800 or +357 22 575 555 (if calling from abroad).
 
Thank you for your trust. Our goal is to create a banking experience of high quality, security and flexibility.

Regulatory framework

  • Investor Compensation Fund
  • Privacy Notice for Protection of Personal Data
  • General Terms and Conditions
  • MiFiD Directive
  • Single Payment Transactions Terms
  • Deposit Guarantee Scheme
  • Common Reporting Standard - CRS
  • DAC6
  • Foreign Account Tax Compliance Act - FATCA
  • SEPA / Regulation (EU) No.260/ 2012
  • Instant Credit Transfers
  • Compliance Division
  • Patriot Act Certification
  • Wolfsberg AML questionnaire
  • KYC Statement
  • Whistleblowing Policy and Procedures
  • Crossborder fees / Regulation (EU) 2019/518
  • Terms of Use of Social Media
  • LIBOR Transition to Alternative Risk-Free Rates
  • Customer Information Update

For your information

  • BREXIT FAQ
  • General Terms and Conditions
  • Rights when making payments in Europe
  • Information Material
  • Accessibility
  • Online Transaction Safety
  • How to protect your cards
  • Statement of Fees
  • Financial Indicators
  • Useful Pages

Useful links

  • The Financial Ombudsman of the Republic of Cyprus
  • Central Bank of Cyprus
  • European Central Bank
  • Association of Cyprus Banks
  • Consumer Protection Service – Ministry of Energy, Commerce and Industry
  • Directive on Arrears Management of 2015
  • Guide on the Code of Conduct on the Handling of Borrowers in Financial Difficulties

For your service

  • Correspondent Banks
  • Base Rates
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  • Exchange Rates
  • Fee Information Documents
  • Charges Catalogue
  • Alpha Bank Gold Personal Banking Service Charges
  • Bank Holidays
  • Alpha Bank IBAN BIC / SWIFT Calculator
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8000-3333 & +35722888333 Call us for anything you need

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