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FAQs

What should I do if my card is lost/ stolen?

In order to report loss/theft of your card, please contact:
  • Call Centre 800 11 800 (24 hours) or call +357 22 575555 (from abroad), OR
  • Visit any ex-AstroBank branches.

I forgot my PIN

In case you forget your PIN, you may request a pin re-issue. For more information, please contact us:
  • Call Centre 800 11 800 (24 hours) or call +357 22 575555 (from abroad), OR
  • Visit any ex-AstroBank branches

How do I set up card notification via SMS/ or push notification?

You can set up card notifications by:
  • Contacting the Call Centre 800 11 800 (24 hours) or +357 22 575555 (from abroad), OR
  • By visiting any ex-AstroBank branches.

I have spotted a suspicious transaction. What should I do?

In case you have spotted a suspicious transaction please contact immediately:
  • Call Centre 800 11 800 (24 hours) or call +357 22 575555 (from abroad), OR
  • Visit any ex-AstroBank branches.
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