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Alpha Bank
History
Alpha Bank Cyprus evolution and innovations.
Distinctions
Alpha Bank Cyrpus' dinstictions.
Corporate Governance
Alpha Bank adopted and implemented, as early as 1994, the principles of corporate governance, aiming at transparency in communication with the Bank’s Shareholders and at keeping investors promptly and continuously informed. 
The Group
The Management of Alpha Bank Group to Cyprus
The Chairman of the Board of Directors, Vasileios Rapanos, and the CEO of Alpha Bank Group, Vassilios Psaltis, carried out an important visit to Cyprus.
Corporate Responsibility
Environment
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Fast pay, greater security and instant notfications with Alpha Bank card services.
Education
We reinforce the Bank’s Corporate Responsibility programme with initiatives and programmes that support education.
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CONTACT FORM
Support center & FAQs SUPPORT CENTER
8000-3333 & +35722-888333
Daily Monday to Friday 07:45 - 17:00

  • Corporate Responsibility
  • Education
  • TOGETHER again this year for the campaign “School supplies for All children
    MORE
  • Program “Parents and Children TOGETHER at work”
    Alpha Bank Cyprus Ltd implements the Program “Parents and Children TOGETHER at work” for the 3rd consecutive year
    MORE
  • Program “Parents and Children TOGETHER at work”
    Alpha Bank Cyprus Ltd, successfully implements during the summer, the Program “Parents and Children TOGETHER at work” at the Bank’s Branch Network and Divisions, for the third year.
    MORE
  • Supporting the 9th Pancyprian Campaign “School supplies for All children”
    MORE
  • Alpha Bank Cyprus Ltd supports education
    Alpha Bank Cyprus Ltd attaches great importance to supporting education
    MORE
  • The Educational Suitcase “travelled” to schools across Cyprus
    The educational program, was successfully completed during the school year 2021-2022!
    MORE
  • Supporting the campaign “School Supplies for All Children”
    Alpha Bank Cyprus Ltd delivered the school supplies collected through the campaign “School Supplies for All Children”.
    MORE
  • Educational Program “Currency and Transactions. From yesterday to nowadays.”
    A fascinating “lesson” in Monetary History!
    MORE
  • Program “Parents and Children TOGETHER at work”
    Alpha Bank Cyprus Ltd, successfully implements during the summer, the Program “Parents and Children TOGETHER at work” at the Bank’s Branch Network and Divisions.
    MORE

Contact Us

Customer Service
Call Center
Alpha Bank Building
3 Lemesou Ave.,  4th floor
2112 Aglantzia, Nicosia, Cyprus
Telephone: 8000-3333, +357 22 888333 (International Call)
E-mail: callcenter@alphabank.com.cy   

Service Hours:
Monday to Friday 08:00-21:00 | Saturday and Bank Holidays 08:00-22:00 

Declare your card loss
Lost Cards Helpdesk (24-hour hotline): 22 888777
 
Lost Cards Helpdesk
In order to declare your card loss, contact our 24-hour hotline at +357 22 888 777

Useful Tools

  • Safety tips
  • Accumulated Savings Amount Calculator
  • Privacy Notice for Protection of Personal Data
  • Exchange Rates
  • Deposit Guarantee Scheme
  • Monthly Loan Installments Calculator
  • Savings Duration Calculator
  • Monthly Savings Calculator

Regulatory framework

  • Investor Compensation Fund
  • Privacy Notice for Protection of Personal Data
  • General Terms and Conditions
  • MiFiD Directive
  • Single Payment Transactions Terms
  • Deposit Guarantee Scheme
  • Common Reporting Standard - CRS
  • DAC6
  • Foreign Account Tax Compliance Act - FATCA
  • SEPA / Regulation (EU) No.260/ 2012
  • Compliance Division
  • Patriot Act Certification
  • Wolfsberg AML questionnaire
  • KYC Statement
  • Whistleblowing Policy and Procedures
  • Crossborder fees / Regulation (EU) 2019/518
  • Terms of Use of Social Media
  • LIBOR Transition to Alternative Risk-Free Rates
  • Customer Information Update

For your information

  • BREXIT FAQ
  • Rights when making payments in Europe
  • Information Material
  • Online Transaction Safety
  • How to protect your cards
  • Statement of Fees
  • Financial Indicators
  • Useful Pages

Useful links

  • The Financial Ombudsman of the Republic of Cyprus
  • Central Bank of Cyprus
  • European Central Bank
  • Association of Cyprus Banks
  • Consumer Protection Service – Ministry of Energy, Commerce and Industry
  • Directive on Arrears Management of 2015
  • Guide on the Code of Conduct on the Handling of Borrowers in Financial Difficulties

For your service

  • Correspondent Banks
  • Base Rates
  • Lending Rates
  • Exchange Rates
  • Fee Information Documents
  • Charges Catalogue
  • Alpha Bank Gold Personal Banking Service Charges
  • Bank Holidays
  • Alpha Bank IBAN BIC / SWIFT Calculator
  • Service Hours

Call Center

8000-3333 & +35722888333 Call us for anything you need

Map

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Contact

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