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Alpha Bank
History
Alpha Bank Cyprus evolution and innovations.
Distinctions
Alpha Bank Cyrpus' dinstictions.
Corporate Governance
Alpha Bank adopted and implemented, as early as 1994, the principles of corporate governance, aiming at transparency in communication with the Bank’s Shareholders and at keeping investors promptly and continuously informed. 
The Group
The Management of Alpha Bank Group to Cyprus
The Chairman of the Board of Directors, Vasileios Rapanos, and the CEO of Alpha Bank Group, Vassilios Psaltis, carried out an important visit to Cyprus.
Corporate Responsibility
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Fast pay, greater security and instant notfications with Alpha Bank card services.
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We reinforce the Bank’s Corporate Responsibility programme with initiatives and programmes that support education.
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CONTACT FORM
Support center & FAQs SUPPORT CENTER
8000-3333 & +35722-888333
Daily Monday to Friday 07:45 - 17:00

  • Corporate Responsibility
  • Social Contribution
  • Alpha Bank Cyprus stands by society for yet another Easter
    Supporting the Pancyprian Campaign of the Pancyprian Volunteerism Coordinative Council (PVCC), Europa Donna Cyprus and “Vagoni Agapis”
    MORE
  • 33rd Annual Awareness and Prevention Week of Chronic Kidney Disease
    Alpha Bank Cyprus Ltd: main sponsor of the Cyprus Association of Kidney Patients’ Friends
    MORE
  • Supporting the annual “Love Route”
    Alpha Bank Cyprus Ltd supports the annual “Love Route”, organised by the Cyprus Association, “One Dream One Wish”
    MORE
  • Together, We Thrive, Prevent, Celebrate
    We support the charity event with the aim of raising awareness about breast cancer and supporting Europa Donna Cyprus.
    MORE
  • The Pillow Positive Project
    TOGETHER, we become one heart for women who are fighting.
    MORE
  • Alpha Bank stands by the side of our vulnerable fellow citizens for yet another Easter
    Supporting the Pancyprian Campaign of the PVCC and Europa Donna Cyprus
    MORE
  • Supporting the annual “Love Route”
    Alpha Bank Cyprus Ltd supports the Association “One Dream, One Wish” in the 24th annual “Love Route”
    MORE
  • Alpha Bank Cyprus Ltd participates in the global campaign #ShowΥourΚidneys
    Our aim is to raise public awareness on chronic kidney diseases
    MORE
  • Alpha Bank Cyprus supports society for yet another Christmas
    Alpha Bank Cyprus continues to spread love to fellow humans during this holiday season through a series of social contribution activities, in the framework of the Bank's Corporate Responsibility Programme.
    MORE
  • Alpha Bank Cyprus supports the Organisation “Hope for Children”
    Alpha Bank Cyprus stands by the children and covers their need for school supplies for the upcoming school year
    MORE
  • Alpha Bank Cyprus supports the Primary School of the Deaf “George Markou”
    Alpha Bank stands by children, with the aim of ensuring equal access to Arts and Culture.
    MORE
  • Supporting those in need for yet another Easter
    Fully aware of its role and responsibility, Alpha Bank Cyprus Ltd is constantly taking initiatives to support the Cypriot society.
    MORE
  • Alpha Bank Cyprus supports “Unique Smiles”
    Donation of equipment to the Multidisciplinary Centre for Assessment and Intervention “Unique Smiles".
    MORE
  • Donation of State-of-the-art Medical Equipment
    Alpha Bank Cyprus Ltd supports the State Health Services Organisation (SHSO) with the donation of state-of-the-art medical equipment for Nicosia General Hospita
    MORE
  • Support of the shelter “Home for Hope” of Hope for Children CRC Policy Centre
    Alpha Bank Cyprus Ltd supports “Hope For Children” CRC Policy Centre.
    MORE
  • Alpha Bank Cyprus Ltd supports the “Little Heroes” Foundation
    Once again, Alpha Bank Cyprus Ltd stands by the children treated at the Paediatric Oncology Unit of Makarios Hospital, to give strength and hope to the young fighters of life, offering financial support to the “Little Heroes” Foundation.
    MORE
  • Alpha Bank Cyprus Ltd supports the “Homes for Hope”, run by “Hope for Children” Organisation
    On the occasion of the International Children's Day, Alpha Bank Cyprus Ltd has provided financial support to the “Hope for Children” CRC Policy Centre
    MORE
  • Annual “Love Route”
    Alpha Bank Cyprus Ltd supports the annual “Love Route”, organised by the Cyprus Association, “one dream one wish”
    MORE
  • Social Contribution Activities
    Alpha Bank Cyprus Ltd: Social Contribution during the Easter Holidays
    MORE
  • Supporting the Paediatric Oncology Unit Of Makarios Hospital
    Alpha Bank Cyprus Ltd supports children undergoing treatment at the Paediatric Oncology Unit of Makarios Hospital
    MORE
  • Annual Awareness and Prevention Week for Chronic Kidney Disease
    Alpha Bank Cyprus Ltd: main sponsor of the Cyprus Association of Kidney Patients’ Friends
    MORE
  • Christmas Ιnitiative “Toys With Love”
    Alpha Bank Cyprus Ltd: an active supporter of the “Toys with Love 2020” initiative
    MORE
  • Supporting the Paediatric Oncology Unit of Makarios Hospital-2021
    Alpha Bank Cyprus Ltd supports children undergoing treatment at the Paediatric Oncology Unit of Makarios Hospital
    MORE
  • Social Contribution during the holiday season
    As part of its Corporate Social Responsibility, Alpha Bank Cyprus Ltd continues its Christmas tradition of social contribution activities. 
    MORE

Contact Us

Customer Service
Call Center
Alpha Bank Building
3 Lemesou Ave.,  4th floor
2112 Aglantzia, Nicosia, Cyprus
Telephone: 8000-3333, +357 22 888333 (International Call)
E-mail: callcenter@alphabank.com.cy   

Service Hours:
Monday to Friday 08:00-21:00 | Saturday and Bank Holidays 08:00-22:00 

Declare your card loss
Lost Cards Helpdesk (24-hour hotline): 22 888777
 
Lost Cards Helpdesk
In order to declare your card loss, contact our 24-hour hotline at +357 22 888 777

Useful Tools

  • Safety tips
  • Accumulated Savings Amount Calculator
  • Privacy Notice for Protection of Personal Data
  • Exchange Rates
  • Deposit Guarantee Scheme
  • Monthly Loan Installments Calculator
  • Savings Duration Calculator
  • Monthly Savings Calculator

Regulatory framework

  • Investor Compensation Fund
  • Privacy Notice for Protection of Personal Data
  • General Terms and Conditions
  • MiFiD Directive
  • Single Payment Transactions Terms
  • Deposit Guarantee Scheme
  • Common Reporting Standard - CRS
  • DAC6
  • Foreign Account Tax Compliance Act - FATCA
  • SEPA / Regulation (EU) No.260/ 2012
  • Compliance Division
  • Patriot Act Certification
  • Wolfsberg AML questionnaire
  • KYC Statement
  • Whistleblowing Policy and Procedures
  • Crossborder fees / Regulation (EU) 2019/518
  • Terms of Use of Social Media
  • LIBOR Transition to Alternative Risk-Free Rates
  • Customer Information Update

For your information

  • BREXIT FAQ
  • Rights when making payments in Europe
  • Information Material
  • Online Transaction Safety
  • How to protect your cards
  • Statement of Fees
  • Financial Indicators
  • Useful Pages

Useful links

  • The Financial Ombudsman of the Republic of Cyprus
  • Central Bank of Cyprus
  • European Central Bank
  • Association of Cyprus Banks
  • Consumer Protection Service – Ministry of Energy, Commerce and Industry
  • Directive on Arrears Management of 2015
  • Guide on the Code of Conduct on the Handling of Borrowers in Financial Difficulties

For your service

  • Correspondent Banks
  • Base Rates
  • Lending Rates
  • Exchange Rates
  • Fee Information Documents
  • Charges Catalogue
  • Alpha Bank Gold Personal Banking Service Charges
  • Bank Holidays
  • Alpha Bank IBAN BIC / SWIFT Calculator
  • Service Hours

Call Center

8000-3333 & +35722888333 Call us for anything you need

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