• Call Center

Call Center

Call 8000-3333 (free local calls) and +357 22 888 333 if you are outside Cyprus for your day-to-day questions.

With just one phone call, you can easily and instantly receive information, amongst others, about your balance, your card transactions as well as services via Alpha 360.

Our Call Center representatives are at your disposal to provide any information you may need on our products and services.

Our Call Center is open from 07:45 a.m. to 17:00 p.m., Monday to Friday.
 



Main service areas:


Card information
Card activation
ΡΙΝ reissue (Pin by SMS)
Card reissue due to wear and tear
Declaration of Card Loss
Information on fraud incidents
Matters relating to Secure Web
Questions relating to card transactions, credit card balances, card limits, amount of next instalment
Questions relating to card dispatch date/ card receipt delays
Questions relating to card renewals, annual card subscription, travel insurance
Card closure
Information about Alpha 360 Web and Alpha 360 Mobile

 
Unlocking of Alpha 360 passwords - Unable to login
Alpha 360 password reecovery/ change - Unable to login
Questions about SMS OTP
First login -  Unable to login
Creation of SMS alerts
Support for Payroll and Mass Payments
Support for SEPA/SWIFT Transfers
Push Notifications not received
Account management on Alpha 360
Amendment of card withdrawal limit
Amendment of daily card transaction limit
Cheque book order
Information about Branch Network
General product information (Loans, Deposit accounts, Cards, etc.)
Branch Opening Hours
Account Balances
Questions relating to Loans (Installment, Balances, Arrears, next Installment, etc.)
Questions relating to remittance / pension / allowance Payments
Collection – Questions about cheque presentation
Questions about non-recognised Transactions / Charges
Recording of Complaints