ALPHA BANK [CY] - Customer Information Update

In compliance with the provisions of the Prevention and Suppression of Money Laundering Activities Law (Law 188(I)/2007) (the “Law”) and the relevant provisions of the Directive of the Central Bank of Cyprus to Credit Institutions for the Prevention of Money Laundering and Terrorist Financing (the “Directive”), the Bank is required to keep its customers' identity information and the data that compose their financial profile up to date.

This information is reviewed and checked at regular intervals to ensure it remains current throughout the duration of the business relationship with the customers.

In this context, the Bank communicates with customers by sending messages (SMS), informative letters, and/or emails, with the aim of confirming the information held in its records and obtaining additional/new information where necessary.

Individual customers can review their information:

Through digital channels Alpha 360 Mobile and Alpha 360 Web in the Customer Profile section. (https://www.alphabank.com.cy/el/idiotes/ilektroniki-trapeziki)
By completing and signing the "Review Declaration" form and returning it to the Bank using one of the following methods:
- By email to: BU.Reviews@alphabank.com.cy
- By mail to: Styllianou Lena Square 1, Nicosia, P.O. Box 21661, 1596, Nicosia, Cyprus
- By fax to: +357 22880586
At your local Branch.

Legal Entities can review their information:

By completing and signing the Customer Profile forms, Financial Profile Review Declaration, and Customer Declaration for account activity, and returning them to the Bank using one of the following methods
- By email to: BU.Reviews@alphabank.com.cy
- By mail to: Styllianou Lena Square 1, Nicosia, P.O. Box 21661, 1596, Nicosia, Cyprus
- By fax to: +357 22880586
At your designated service department/unit.

Questions and Answers regarding the customer review procedure click here.