Alpha e-Statements
Stay up to date with the monthly activity of your Alpha Bank banking products with Alpha e-statements, at no extra charge, creating your own electronic archive.
Customer Information Update
Change or confirm your personal details without visiting a branch.
Alpha 360 Web
Log in now and enjoy a unique user experience, with more features and functions.
Alpha 360 Mobile
Get instant access to your account and perform easily and quickly transactions any moment, wherever you are, through your mobile phone or your tablet. 
Alpha 360 ATM
Perform basic transaction around the clock on Alpha Bank enhanced Automatic Teller Machines (ATM), quickly and securely. 
 
Alpha 360 API
Discover open banking, experiment with software applications and develop applications and services addressed to Alpha Bank clients.
Alpha SecureCode
Alpha SecureCode service protects you from non-authorized transactions by offering an extra level of security for your online purchases.
JCC Payments

The JCC Payments service is available through the Alpha 360 Mobile and allows you to make secure and easy payments to over 1000 organizations in Cyprus.

Alpha 360 Mobile
Get instant access to your account and perform easily and quickly transactions any moment, wherever you are, through your mobile phone or your tablet. 
Digital Wallet
Learn more about this easy and secure way to make your transactions.
Online Products

Obtain your banking products on-line, quickly and securely

Online registration
Register now Online with Alpha 360 Web from your mobile phone! Download the app and connect easily and quickly!

FAQs

For which matters can I contact the Customer Advocacy Service?
Anyone who is a Customer of Alpha Bank Cyprus or interested person and is dissatisfied with his/her banking relationship, or our products and services can contact Customer Advocacy Service.


Can I only submit a written complaint?
You can always submit your complaint orally in any Alpha Bank Cyprus Branch. However, by choosing to analytically describe the matter that concerned you and submit it in writing, you ensure that you will receive a detailed reply addressing all the parameters of the issue you have chosen to raise.


Do I absolutely have to submit my complaint in person?
Yes, for identification purposes, by choosing any of the submission channels. In special cases, you can choose to be represented by proxy, always in compliance with the legal provisions.


Can the Customer Advocacy Service be objective and impartial?
Our people are experienced and qualified to address any concern of our Customers in depth. We aim at reverting to your issues with a clear and substantiated reply, in compliance with the Regulatory and Legal provisions.


I disagree with the proposed resolution or your reply.
It is your choice to accept or decline the solution proposed by the Bank. In case you are not satisfied with our reply, or in case you do not hear from us for 3 months, after the receipt of your case, you can always revert within 12 months to an approved alternative dispute resolution entity (“ADR Entity”).

ADR Entities
Any information with regard to the ADR Entities handling financial disputes and of the relevant services offered, are available on the official website of the Consumer Protection Service of the Ministry of Commerce and Industry, press here.


Financial Ombudsman Contact information
Address: 15 Kypranoros, 1061 Nicosia
Mail Address: PO BOX 25735, 1311 Nicosia
Telephone No: 357 22848900 (central line)
Fax: 357-22660584/ 22660118 
Website: www.financialombudsman.gov.cy