Security & Support
How can I protect myself from fraud during the migration period?
To help protect yourself:
- Never share your User IDs, passwords or OTPs.
- Never disclose your card PIN or CVV.
- Use only official Alpha Bank websites and mobile applications.
- Always verify transaction details before approving them.
Will Alpha Bank ever ask for my security credentials?
No. Alpha Bank will never ask you by phone, email, link, SMS or Viber any of your security credentials such as:
- Username/User ID
- Password
- Alpha SecureCode credentials
- OTPs
- Card PIN
- Card CVV
- Other personal details
Where can I find more information regarding the migration?
Regular updates will be available through:
- The Alpha Bank website
- SMS communications and Secure messages through Alpha 360 digital channels
Who can I contact if I need assistance
For support, you can contact the Call Centre: 8000-3333 (free local calls), +357 22 888333 (international calls) or send an email to contact@alphabank.com.cy.
