Login & Access
Yes. You will use your existing ex-AstroBank login credentials (User ID and Password) for your first login after migration.
Alpha Bank will never ask for your security credentials or security codes.
Following the system integration, the ex-AstroBank online banking environment will no longer be available, as all your accounts will be migrated to Alpha Bank's Alpha 360 platform. To view and manage your accounts, you will need to visit either the ex-AstroBank login page or the Alpha Bank Cyprus login page.
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If you visit the ex-AstroBank login page, you will find instructions on how to securely access the Alpha Bank Alpha 360 environment.
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If you visit the Alpha Bank Cyprus login page, you should log in using the existing User ID and Password that you were using with ex-AstroBank (unless you have received different instructions through the official channels of the Bank).
You may use the available password recovery options through Alpha 360 platform. Alpha 360 Web & Mobile supports User ID recovery and password reset functionality. For assistance, call 8000-3333 (free local calls) and +357 22 888 333 if you are outside Cyprus.
Ex-AstroBank mobile APP will continue to be active however you will not be able to access your accounts. All your accounts will be safely migrated to Alpha 360 platform.
If you only have one User ID in Alpha 360 platform and one User ID in ex-AstroBank then no action is required on your behalf. Your ex-AstroBank accounts will be automatically transferred under your existing User ID in Alpha 360.
If you have multiple users in either system, new users will be created, and you will have to follow the instructions you will receive in order to activate them.
