Getting Started
The migration will take place in the coming period. Prior to the completion of the systems integration, we will contact you again to inform you of the exact implementation date and provide you with all the necessary information.
In the coming period, ex-AstroBank customers, accounts and digital banking services will be migrated to Alpha Bank systems. Following the migration, you will manage your products and banking transactions through Alpha Bank digital banking channels, Alpha 360 Mobile (Alpha Bank CY Mobile App) της Alpha Bank.
For a seamless transition, during August and after receiving related information, we highly recommend that you:
- Download the Alpha 360 Mobile (Alpha Bank CY Mobile App), available on the App Store and Google Play.
- Log in using your current ex-AstroBank credentials (UserID and Password).
- Follow the instructions to activate the Alpha Secure Code service.
This will ensure that your first login and future transaction authorizations are processed smoothly and securely. Access to your accounts and banking services will only become available after the successful completion of the systems migration.
No. If you have installed Alpha 360 Mobile (Alpha Bank CY Mobile App) and activated Alpha SecureCode, your transition can be completed entirely through digital channels.
Before migration day, we recommend that you complete the following steps:
- Make sure you remember your current ex-AstroBank login credentials (UserID and Password)
- Download and install Alpha 360 Mobile (Alpha Bank CY Mobile App) as soon as the Bank notifies you
- Activate Alpha SecureCode service
- Familiarise yourself with Alpha 360 Web and Alpha 360 Mobile digital banking services
The Basic Terms & Conditions of the ex-AstroBank will be replaced by Alpha Bank’s revised General Terms and Conditions (hereinafter referred to as the “General Terms (11th Edition)”, which will govern the relationship between customers and the Bank upon completion of the systems integration. Customers will be personally informed, in writing and/or through another durable medium, with regard to changes made in the revised General Terms (11th Edition), the scheduled effective date, as well as their right to terminate their relationship with the Bank should they not agree with the revised General Terms (11th Edition).
Customers are encouraged to review the contents of the revised General Terms (11th Edition) through the Bank’s official website (www.alphabank.com.cy ) under “EX-ASTROBANK” → “Customer Information”, at any Alpha Bank Branch, or, if they wish, they may request from Bank’s Call Centre to sent to them by email or by post.
