Getting Started
The migration will take place during the weekend 07-08/11/2026.
During the weekend 07-08/11/2026, ex-AstroBank customers, accounts and digital banking services will be migrated to Alpha Bank systems. Following the migration, you will manage your products and banking transactions through Alpha Bank digital banking channels,Alpha 360 Web and Alpha 360 Mobile (Alpha Bank CY Mobile App) of Alpha Bank.
For a seamless transition, we highly recommend that you:
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Download the Alpha 360 Mobile (Alpha Bank CY Mobile App), available on the App Store and Google Play.
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Log in using your current ex-AstroBank credentials (UserID and Password).
This will ensure that your first login and future transaction authorizations are processed smoothly and securely. Access to your accounts and banking services will only become available after the successful completion of the systems migration.
No, you are not required to visit a branch to complete the migration of your products and services from former AstroBank to Alpha Bank.
Before migration day, we recommend that you complete the following steps:
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Make sure you remember your current ex-AstroBank login credentials (UserID and Password). If you forgot your credentials, call at 8000333 or +35722888333 from abroad.
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Download and install Alpha 360 Mobile (Alpha Bank CY Mobile App) as soon as the Bank notifies you
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Familiarise yourself with Alpha 360 Web and Alpha 360 Mobile digital banking services
The Basic Terms & Conditions of ex-AstroBank will be replaced by Alpha Bank’s revised General Terms and Conditions (hereinafter referred to as the “General Terms (11th Edition)”, which will govern the relationship between customers and the Bank upon completion of the systems integration. Customers will be personally informed, in writing and/or through another durable medium, with regard to changes made in the revised General Terms (11th Edition), the scheduled effective date, as well as their right to terminate their relationship with the Bank should they not agree with the revised General Terms (11th Edition).
Customers are encouraged to review the contents of the revised General Terms (11th Edition) through the Bank’s official website (www.alphabank.com.cy ) under “EX-ASTROBANK” → “Customer Information”, at any Alpha Bank Branch, or, if they wish, they may request from the Bank’s Call Centre to send them by email or by post.
