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Why am I receiving a new Alpha Bank card?

As part of the integration of ex‑AstroBank with Alpha Bank, you will receive a new Alpha Bank card to replace your current card. No action is required until the migration is completed.

When will I receive my new card?

Your new card will be delivered before the migration.

Can I use my new card immediately?

No. Your new card can be used after the migration and once activated.

What will happen to my current card?

After the migration your existing card will be deactivated.

When should I activate my new card?

You will be able to activate it after the migration.

What if I have not received my new card?

Contact the Call Center or visit any Alpha Bank branch.

Will the fees or annual card subscription change?

You will be informed by letter about the Alpha Bank product to which your card will be migrated. The letter will include all information regarding applicable fees, annual card subscription charges, and any other costs associated with your new product. The relevant information will also be available on the Alpha Bank website.

Will recurring payments and subscriptions linked directly to my card number (e.g. Cyta, Netflix, Spotify) continue to work?

No. As your new card will have a new card number, recurring payments and subscriptions linked to your existing card will not be transferred automatically.

Once your new card has been activated, you will need to update your card details with the relevant merchants or service providers (e.g. telecom providers, subscription services or streaming platforms) to ensure future payments continue without interruption.
 

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