Cards
For the time being, the debit and credit cards issued by ex-AstroBank will continue to operate as normal. Once the system migration is completed, the ex-AstroBank cards will be deactivated, and you will be able to use the new Alpha Bank cards that have been sent to you.
Along with the card you will receive detailed instructions with regards to the action that you should take to activate the card.
Your new Alpha Bank card has already been issued and mailed to your registered address. If you have not received it by now, please contact the Bank’s Call Centre or your branch for assistance.
No. Your new card will be available for use only after the completion of the system migration scheduled for the weekend of 7-8 November 2026, and once it has been activated.
Your card PIN will be sent to you via SMS on Saturday, 7 November 2026.
Until 7 November 2026
Upon receiving your new card, please submit an electronic activation request through Alpha 360 Web or Alpha 360 Mobile (for existing Alpha 360 users).
Alternatively, you may contact the Bank’s Call Centre or visit your branch.
After 7 November 2026
If you have not completed any card activation action by 7 November 2026, you can activate your card through any of the following methods:
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Via Alpha 360 Web or Alpha 360 Mobile
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By calling the Call Centre
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Through any Alpha Bank ATM in Cyprus
By making your first Chip & PIN transaction at a POS terminal (applicable to debit cards only).
Your existing ex-AstroBank card will be automatically deactivated upon completion of the systems integration on 7 November 2026.
Contact the Bank’s Call Centre or your branch for assistance.
A notification letter was sent to you regarding the Alpha Bank product to which your ex-AstroBank card was migrated. The letter contains all information regarding applicable fees, annual card subscription charges, and any other costs associated with your new product. For information on the fees and charges applicable to Alpha Bank cards and products, please refer to the Bank’s Schedule of Fees and Charges available on the Alpha Bank website.
No. As your new card will have a new card number, recurring payments and subscriptions linked to your existing card will not be transferred automatically.
Once your new card has been activated, you will need to update your card details with the relevant merchants or service providers (e.g. telecom providers, subscription services or streaming platforms) to ensure future payments continue without interruption.
