Accounts & Payments
Yes. All accounts currently maintained with ex-AstroBank will be transferred to Alpha Bank systems and will be available through Alpha Bank CY Mobile App and Alpha 360 Web.
Yes. All accounts and IBANs will change. You will be informed in due course of your new account details. During a transitional period, incoming payments sent to your existing IBANs will be automatically redirected to your new accounts.
Your automatic daily limits will be adjusted according to Alpha Bank standard limit policy. If you require different limits for your personal or business needs, you can contact the Unit or brach that service you.
Yes. All saved beneficiaries (contacts) and payment templates created in your ex-AstroBank platform will be automatically migrated to Alpha Bank, so you do not have to register them again.
All active standing orders and scheduled payments will continue to be processed normally after the systems migration and no action will be needed by you.
Transaction approvals will be completed through Alpha SecureCode using Alpha 360 Mobile.
All transactions that remain in awaiting approval status until …… on 06/11/2026 will be cancelled. You will have the option to re-enter them through Alpha 360 Web or Alpha 360 Mobile.
Mass payments using an XML file can continue to be processed without requiring any prior changes on your part. When you execute a Mass Payments transaction for the first time, you will be notified on-screen of any changes that may be required to your XML file, enabling you to make the necessary updates.
You will receive the transfer automatically to the new account number corresponding to the old ex-AstroBank account number.
Incoming transaction notifications are sent by SMS or Push notifications. All related transaction details including Credit or Debit advice slips can be found within Alpha 360 Web & Mobile, under the transaction history of the account.
Yes, you should inform your employer of your new IBAN so that future salary payments can be credited directly to your new account without any delay or additional handling.
Until your details are updated, your salary payments will continue to be processed normally because any transfers in favour of your ex-Astrobank account will be redirected to your new Alpha Bank account.
The Bank will inform the General Accounting Office and the Social Insurance Services of the new IBANs of affected customers to ensure that government salary, pension, and benefit payments continue to be processed without interruption.
However, for any other government departments, organizations, or entities from which you receive payments, it is recommended that you also update your banking details directly with them.
Until your details are updated, payments will continue to be processed normally because any transfers in favour of your ex-Astrobank account will be redirected to your new Alpha Bank account.
Outgoing credit transfers may be submitted on both Thursday 05/11 and Friday 06/11. Those submitted on Thursday 05/11 may be processed with a Value Date of either 05/11 or 06/11. All outgoing credit transfers submitted on Friday 06/11 will be processed same day, with no additional same-day value date fee applied.
Restrictions apply to outgoing credit transfers in the following currencies: CAD, CHF, CZK, DKK, NOK, PLN and SEK. Outgoing credit transfers in these currencies cannot be submitted on Thursday 05/11 or Friday 06/11. However, those to be submitted on Wednesday 04/11 will be processed with same-day value, without any additional same-day value date fee being charged.
