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Alpha SecureCode service protects you from non-authorized transactions by offering an extra level of security for your online purchases.
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Alpha SecureCode

Alpha SecureCode service protects you from non-authorized transactions by offering an extra level of security for your online purchases.

  • Cards
  • Card Services
  • Alpha SecureCode
What is Alpha SecureCode?

We upgrade Alpha SecureCode service following the standards of the European Directive on Electronic Transaction Security Requirements (PSD2 / Strong Customer Authentication - SCA). An additional way of identifying yourself for the approval of your transactions, which enhances security through the Alpha Web Banking and Alpha Mobile Banking services as well as your online transactions using an Alpha Bank card.

How Alpha SecureCode works?

Online transactions that require Alpha SecureCode are carried out fast and easy, since the validations are completed via Push Notifications from the Alpha Mobile Banking application.

For e-commerce transactions (online purchases) using an Alpha Bank card, further to the Push Notification method, there is also available the option of applying strong customer authentication using the combination of a One-Time Password, the Alpha SecureCode together with a personal code, the ePIN. The ePIN is a 4-digit private number that you (the cardholder) will set and remember. The ePIN will be used in combination with the Alpha SecureCode you will receive via SMS or Viber, for even more secure authentication of your transactions. Once both details are verified, the transaction is authenticated and will proceed for approval.

Which transactions require Alpha SecureCode?

Alpha SecureCode is compulsory to complete the following electronic transactions:
  • online transactions with an Alpha Bank card
  • transfers of funds to third parties (Individuals or companies) to an Alpha Bank account
  • remittances to another domestic or foreign bank
  • standing orders for the transfer of fixed amounts to Alpha Bank third party accounts
  • card debt and consumer loan payments, issued by Alpha Bank or other domestic banks
  • payments to organizations


Security in your transactions also depends on you

The Alpha Mobile Banking application that you have installed on your mobile phone to approve your transactions through Push Notifications, requires the entry of your PIN or your biometric features (Fingerprint or FaceID).

The completion of your transactions is now done through the Alpha SecureCode service and is done through Push Notifications from the Alpha Mobile Banking application.

Alpha Bank constantly takes care of the maximum possible security of your transactions. However, the security of your transactions also requires your own contribution.


How do I enable the Alpha SecureCode service?
Alpha Express Banking Subscribers If you are not a Subscriber
If you are already an Alpha Express Banking subscriber, all you need to do is download the updated version of the Alpha Mobile Banking application and accept Push Notifications to complete your online transactions in the easiest and fastest way.
 
If you have not logged in to Alpha Express Banking in the last 12 months, please make sure you still have access to Alpha Express Banking. Otherwise, please visit the Store / Unit that serves you in order to obtain new passwords.


 
Please visit your Service Store to register as an Alpha Express Banking subscriber.

Then you need to download the Alpha Mobile Banking application on your mobile phone and accept the Push Notifications to complete your online transactions in the easiest and fastest way.
 
Please note that in case you do not register as a subscriber in Alpha Express Banking or the Alpha Mobile Banking application is not used then you will NOT be able to approve transactions made online using an Alpha Bank card or through Alpha Web Banking.
 

 

Download the application

 

Useful Information

  • Frequently Asked Questions

    Frequently Asked Questions for Alpha SecureCode service

  • Terms & Conditions
    Terms & Conditions of Alpha SecureWeb service

Useful Tools

  • Safety tips
  • Accumulated Savings Amount Calculator
  • Privacy Notice for Protection of Personal Data
  • Exchange Rates
  • Deposit Guarantee Scheme
  • Monthly Loan Installments Calculator
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  • Monthly Savings Calculator
  • Declaration of Exemption of Defense Contribution

Regulatory framework

  • Investor Compensation Fund
  • Privacy Notice for Protection of Personal Data
  • General Terms and Conditions
  • MiFiD Directive
  • Single Payment Transactions Terms
  • Deposit Guarantee Scheme
  • Common Reporting Standard - CRS
  • DAC6
  • Foreign Account Tax Compliance Act - FATCA
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  • Whistleblowing Policy and Procedures
  • Crossborder fees / Regulation (EU) 2019/518
  • Terms of Use of Social Media
  • LIBOR Transition to Alternative Risk-Free Rates

For your information

  • BREXIT FAQ
  • Rights when making payments in Europe
  • Information Material
  • Online Transaction Safety
  • How to protect your cards
  • Statement of Fees
  • Financial Indicators
  • Useful Pages

Useful links

  • The Financial Ombudsman of the Republic of Cyprus
  • Central Bank of Cyprus
  • European Central Bank
  • Association of Cyprus Banks
  • Consumer Protection Service – Ministry of Energy, Commerce and Industry
  • Directive on Arrears Management of 2015
  • Guide on the Code of Conduct on the Handling of Borrowers in Financial Difficulties

For your service

  • Correspondent Banks
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  • Fee Information Documents
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22 88 88 88 Monday to Thursday 07:30 - 15:00 Friday 07:30 - 14:30

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