What is Alpha SecureCode?
We upgrade Alpha SecureCode service following the standards of the European Directive on Electronic Transaction Security Requirements (PSD2 / Strong Customer Authentication - SCA). An additional way of identifying yourself for the approval of your transactions, which enhances security through the Alpha 360 Web and Alpha 360 Mobile services, as well as your online transactions using an Alpha Bank card.
How Alpha SecureCode works?
Online transactions that require Alpha SecureCode are carried out fast and easy, since the validations are completed via Push Notifications from the Alpha 360 Mobile application.
For e-commerce transactions (online purchases) using an Alpha Bank card, further to the Push Notification method, there is also available the option of applying strong customer authentication using the combination of a One-Time Password (the Alpha SecureCode) together with a personal code (the ePIN).
The ePIN is a 4-digit private number that you (the cardholder) will set and remember. The ePIN will be used in combination with the Alpha SecureCode you will receive via SMS or Viber, for even more secure authentication of your transactions. Once both details are verified, the transaction is authenticated and will proceed for approval.
Which transactions require Alpha SecureCode?
Alpha SecureCode is compulsory to complete the following electronic transactions:
- Online transactions with an Alpha Bank card
- Transfers of funds to third parties (Individuals or companies) to an Alpha Bank account
- Remittances to another domestic or foreign bank
- Standing orders for the transfer of fixed amounts to Alpha Bank third party accounts
- Card debt and consumer loan payments, issued by Alpha Bank or other domestic banks
- Payments to organizations
Security in your transactions also depends on you.
The Alpha 360 Mobile application that you have installed on your mobile phone to approve your transactions through Push Notifications, requires the entry of your PIN or your biometric features (Fingerprint or FaceID).The completion of your transactions is now done through the Alpha SecureCode service and is done through Push Notifications from the Alpha 360 Mobile application. Alpha Bank constantly takes care of the maximum possible security of your transactions. However, the security of your transactions also requires your own contribution.
How do I enable the Alpha SecureCode service?
- Alpha 360 Web Subscribers - If you are a subscriber to Alpha360 Web, all you need to do is download the updated version of the Alpha 360 Mobile application and accept the receipt of Push Notifications to complete your electronic transactions in the easiest and quickest way possible.
- If you are not a Subscriber - If you are not a subscriber to Alpha 360 Web, please visit your service branch to subscribe to Alpha 360 Web. Then download the Alpha 360 Mobile application on your mobile phone and accept the receipt of Push Notifications to complete your electronic transactions in the easiest and quickest way possible.
Please note that in case you do not register as a subscriber in Alpha 360 Web or the Alpha 360 Mobile application is not used, then you will NOT be able to approve transactions made online using an Alpha Bank card or through Alpha 360 Web.