Alpha Bank takes constant care to ensure the maximum possible security of its electronic services.
We are taking care of your transactions’security
At Alpha Bank we apply modern methods that safeguard your e-Banking transactions, protect your data and shield you from potential threats.
The Bank has in place specialized security systems to control and record all accesses and prevent any unauthorized action in its systems.
Each transaction that is carried out, the data exchanged is encrypted using TLS encryption.
Personal security codes
We apply automatic locking of your subscription in case of continuous incorrect login attempts to your e-Banking account as well as automatic logout from Alpha 360 (Web, Mobile, APIs) after 10 minutes of inactivity.
You can recover your User name and Password by contacting us on 8000 3333 (domestic, toll free phone calls) or on +357 22888610 (international phone calls) or on firstname.lastname@example.org (email). All support channels are available between Monday-Thursday from 7:30am to 3:00pm and from 7:30am to 2:30pm on Friday (except weekends and Bank holidays). Alternatively, you can visit any Alpha Bank Branch to obtain a new Password.
Strong Customer Authentication
Alpha Bank has applied a series of alternative authentication methods for transactions that are carried out via e-Banking or e-Commerce, in line with the European Anti-Fraud Directive (PSD2/Strong Customer Authentication-SCA), to further enhance your safety.
Your identity is being verified by using two (2) or more unique data, that only you remember or own, such as:
The password you use to login to Alpha 360 or the Alpha SecureCode code you receive via Viber/SMS.
Your Mobile phone.
Biometric identifiers, such as your fingerprint or your facial features.
Controlled access (Firewall), Encryption, and data transfer privacy
We have specialized security systems to control and record all access and prevent any unauthorized activity in our systems, while each transaction is encrypted (TLS) of the data that are exchanged.
Automatic sign off
For security reasons, there is a limit for completing transactions ("Session Timeout"), after which the connection is automatically terminated by the system. Similarly, if you have not carried out any transaction for a period 10 minutes, the system disconnects you automatically ("Idle Timeout").
As part of the consent (approval) process for specific transaction/ instruction/ action types, Alpha 360 will send push notifications, QR codes and SMS/Viber One Time Passwords (OTP) to you which have a predefined expiration time of sixty (60) seconds. It will be impossible for the transaction/ instruction/ action to be executed/submitted to the Bank if you do not provide your response within this timeframe.
Upper transfer limit
For the safety of your transactions, we have set maximum daily limit on various transaction types.
Alpha Alerts Notification Service
Using the Alpha Alerts notification service, you receive notifications at any time, by SMS, of the transactions and other actions in your profile, which you carry out via the electronic services of Alpha Bank. Furthermore, you can be informed about your cards and accounts.