Obtain your banking products on-line, quickly and securely
Our transactions are growingly carried out via digital channels and as a result fraud incidents multiply daily.
Each type of fraud intends to steal personal data and passwords, such as Username, Alpha 360 passwords, additional security codes (Alpha SecureCode), debit/credit card details and PINs, with the aim of accessing your bank accounts and cards. Here are some practical tips you can follow to protect your transactions:
Protect your passwords!
Create complex passwords, change them frequently, do not write them down and do not disclose them to anyone.
Protect your devices!
Protect your computer, tablet, and mobile devices for accessing Alpha 360.
Alpha 360 security codes:
Protect your computer against malicious acts:
Indicatively, there are the following firewall programmes (for Windows operating systems):
ISS: BlackIce PC Protection
Network Associates: McAfee Personal Firewall
Symantec: Norton Personal Firewall
Tiny Software: Tiny Personal Firewall
Zone Labs: ZoneAlarm
(If your computer has Windows XP operating system, a firewall has already been installed).
Indicatively, vendors of "anti-virus" software are shown below:
"Spyware" programs are not necessarilly "malicious", but collect and can transmit information about your Internet behavior (i.e. pages (sites) that you visit, the codes that you keystroke etc).
Some Anti-Spyware programmes that are currently available for purchase are shown below:
Microsoft Windows Antispyware
Spybot Search & Destroy
Further information about your computer's protection for Windows users can be found here.
Alpha Bank will never ask you for your electronic services Password in any way (by phone or e-mail). This Password is strictly personal and you must never reveal it to anyone.
Ignore e-mails that seem to be sent by Alpha Bank and ask for your bank accounts’ numbers, cards numbers or electronic Alpha Bank services security codes. These e-mails are sent by people who try to steal your secret codes and gain access to your accounts.
Do not select links contained in e-mails or third persons' websites that drive you into other websites that ask for your account and card numbers and/or your Alpha Web Banking security codes.
In case you receive such a “suspicious” e-mail, please forward it to Alpha Bank immediately (to the e-mail firstname.lastname@example.org) and delete it from your e-mail box.
Opening of pop-up advertising windows, even if you are not connected to the Internet
Change of the Web Browser home page, without your action.
Display of a new toolbar on your Web Browser without your permission
To do so, always address the official web pages of the vendors/software companies that develop them. Specifically:
Concerning the operating system and the browsers that you use, Microsoft publishes on a regular basis security updates mainly for Windows, the Internet Explorer and the Office environment. All updates should be installed in your computer either automatically or via the Microsoft Web Site ( http://windowsupdate.microsoft.com ). Windows 2000, XP and 2003 offer the capability of automatic updates, without user intervention.
The anti-virus and anti-spyware programmes that your use should be updated regularly with the latest versions in order to be able to detect and delete programmes i.e Worm and Trojan Horses that appear occasionally at the Internet.
In order to delete these temporary Internet files:
If you use Google Chrome:
Press the menu (‘⋮’) at the top right of the browser and then ‘Settings’.
Select 'Privacy and Security' from the menu on the left.
Under 'Privacy and Security', tap 'Clear browsing data'
In the pop-up window select only 'Cached images and files' and press 'Clear data'
If you use Microsoft Edge:
Press the menu (‘⋯’) at the top right of the browser and then ‘Settings’.
Select 'Privacy, search and services' from the menu on the left.
In the 'Clear browsing data' section, tap 'Choose what to clear'
If you use Mozilla Firefox:
Press the menu ('☰') on the top right of the browser and then 'Settings'.
Select 'Privacy & Security' from the menu on the left.
In the 'Cookies and Site Data' section, select 'Clear data'.
If you use Apple Safari:
In the top menu of the browser select 'Safari' and then 'Preferences'.
In the window that appears select 'Privacy'.
In the 'Cookies and website data' section, select 'Manage Website Data'.
In the pop-up window click on 'Remove All' and then 'Remove Now'.
Attention: With the removal, the 'Cookies' of the pages are also deleted, which may cause the account to be disconnected on some pages. If you prefer, you can search and select only the option “alphabank.com.cy” and press 'Remove'.
Make sure that you visit Alpha Bank’s website and pages
Sign on to electronic Alpha e-Banking services only via Alpha Bank’s website and not via links from other websites.
If you use Google Chrome:
Click on the "Padlock" shown on the left at the top of the browser.
Select 'Connection is secure' and then 'Certificate is valid'.
In the window that appears, select 'Details'
Select the “Subject” field and make sure that:
The 'CN' element must show "*.alphabank.com.cy"
Element 'O' must read "ALPHA BANK CYPRUS LTD"
Click on the "padlock" shown on the left at the top of the browser.
A dialog box appears. Select 'Connection is secure'.
At the top right of the dialog press the icon 'Show certificate'
At the top of the window that appears select 'Details'
If you use Mozilla Firefox:
Select 'Connection Secure' and then 'More Information'.
In the window that appears select/press 'View Certificate'.
On the new page that opens, in the 'Subject Name' section make sure that:
The 'Organization' element must show "ALPHA BANK CYPRUS LTD"
The 'Common Name' element must show "*.alphabank.com.cy"
Click on the "padlock" that appears in front of the page link at the top of the browser.
In the window that appears press ‘Show Certificate' and then select 'Details'.
In the 'Subject Name' section make sure that:
In case you suspect or realise any physical or electronic theft attempt of your security codes:
Inactivate your subscription either via electronic Alpha Express Banking services (by selecting the corresponding transactions) or by calling us on 8000 33 33 or 22 88 86 10 (everyday, 8:00 a.m.- 14:30 p.m.)
Contact immediately Alpha Bank by e-mail at: email@example.com or by phone at the above phone numbers
At Alpha Bank we apply modern methods that safeguard your e-Banking transactions, protect your data and shield you from potential threats.
The Bank has in place specialized security systems to control and record all accesses and prevent any unauthorized action in its systems.
Each transaction that is carried out, the data exchanged is encrypted using TLS encryption.
We apply automatic locking of your subscription in case of five continuous incorrect login attempts as well as automatic logout from Alpha 360 (Web, Mobile, APIs) after 10 minutes of inactivity.
You can recover your User name and Password by contacting us on 8000 3333 (domestic, toll free phone calls) or on +357 22888610 (international phone calls) or on firstname.lastname@example.org (email). All support channels are available between Monday-Thursday from 7:30am to 3:00pm and from 7:30am to 2:30pm on Friday (except weekends and Bank holidays). Alternatively, you can visit any Alpha Bank Branch to obtain a new Password.
Strong Customer Authentication
Alpha Bank has applied a series of alternative authentication methods for transactions that are carried out via e-Banking or e-Commerce, in line with the European Anti-Fraud Directive (PSD2/Strong Customer Authentication-SCA), to further enhance your safety.
Your identity is being verified by using two (2) or more unique data, that only you remember or own, such as:
Each type of fraud is intended to steal personal data and passwords, such as Username, e-Banking passwords, additional passwords Alpha SecureCode, debit/credit card details and PINs, with the aim of accessing your bank accounts and cards. Find below the most common types of online scams and how to protect yourself:
Online adds fraud for selling products, renting houses online, buying cars or for virtual jobs has recently become widespread. The prospective victim who has posted an ad on the internet or social media receives a phone call from an alleged interested party, who then asks him/her for personal e-Banking codes, the number and/or PIN of his cards and other relevant information in order, supposedly, to make a payment. By intercepting the victim's e-Banking codes, fraudsters manage to access their bank accounts and cards and carry out online fraud transactions.
Deceptive emails that are designed to deceive their recipients and disclose to fraudsters their personal and financial information or security codes. They usually copy the logo, features and style of the actual messages you receive from the Bank. They use terminology that gives the feeling of urgency and urge you to download an attached file or follow a link to your device.
Scammers try to obtain personal and financial information or security codes via SMS messages. They usually ask the prospective victims to follow a link or call a phone number to verify or, update their details. The link leads to a fake website and the phone number leads to the fraudster claiming to represent the legitimate business.
Perpetrators take advantage of the possibility of changing a SIM card and pretend to be either the SIM card holder or someone authorized by the legitimate subscriber, thus trying to deceive mobile operators and obtain a new card to replace the one that the legal holder has. Once the new card has been activated, the old one, which is in the possession of the legitimate subscriber, is disabled and so all services (calls, SMS, etc) are received on the device in the possession of the fraudsters, enabling them to carry out illegal activities without the advice of the legitimate subscribers (e.g. receiving calls and messages intended for them, intercepting disposable codes or security verification messages, etc).
It concerns a fraud telephone call, which intends to deceive the victim to disclose his personal and financial information or security codes or to transfer money to the fraudsters. A typical example is telephone communication to repair a computer software failure. Alleged IT company representatives are communicating with prospective victims and asking to gain remote access to their computer to correct an unstated failure. In this way they manage to extract the victim's e-Banking codes and transfer funds from their accounts.