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For contactless transactions with your Android device.

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Google Pay with Alpha Bank


Alpha Bank now brings to you the Google Pay digital wallet! Discover the easy and secure payment method available to all holders of Alpha Bank Mastercard and Visa cards, who also use Android devices.

Use Google Pay in millions of businesses. Pay in apps, shop online and complete easily and quickly your purchases in stores, restaurants, petrol stations and anywhere the contactless sign is displayed!

   

Get the Google Pay digital Wallet!


 
  • How to add your card to Google Pay
  • How to shop with Google Pay
  • Frequently Asked Questions
  • Google Pay Terms & Conditions
Add now your Alpha Bank Mastercard and Visa cards to Google Pay app, by following the steps in the app!
At physical stores

When you want to pay, simply turn on the screen of your Android device and hold it close to the card acceptance terminal (POS terminal) with the following signs:

   

In some cases, such as in transactions of a high value, you may be asked to unlock your device, e.g. using your Fingerprint or the device’s unlock Pattern or PIN.

The final result of the transaction is displayed on the screen of the POS terminal. Google will also send you a push notification with the result of the transaction. The Near-Field Communication (NFC) functionality must be enabled on your device.

Online Shopping with Google Pay?

With Google Pay, you can shop online on websites and mobile apps around the world! When you are ready to pay, simply select Google Pay as your payment method or click “Pay with Google Pay”. That’s all! You don't need to fill out forms or enter your card's details.

 

General

What is Google Pay?
The new, innovative and secure way to make contactless transactions with your Android device.

Which Android devices support Google Pay?
Devices running the Android 5.0 (Lollipop) operating system or later.

Can I register any card with Google Pay?
All Alpha Bank Mastercard and Visa cards can be registered with Google Pay.

How many cards can I register with Google Pay?
There is no limit on the number of cards that can be added to Google Pay.

Is there a charge for using Google Pay?
No, Alpha Bank does not charge its Customers for signing up for and using Google Pay.

Adding a card

How can I add a card to Google Pay?
You can add your Alpha Bank debit and credit card through the Google Pay app.

I have not received my card. Can I add it to Google Pay?
No. To register your card with Google Pay, you must first have the physical card in your possession and have it activated.

I cannot complete adding my card to Google Pay. What should I do?
If you were unable to complete the process of adding the card to Google Pay, you can contact Alpha Bank’s Customer Service at + 357 22 877477.

How do I remove a card from Google Pay?
You can remove your card through Google Pay app.

Payments

Where can I use Google Pay?
At any physical store that has a POS terminal accepting contactless transactions, as well as for your online purchases.

Can I see my recent Google Pay transactions?
Yes, you can, via Alpha Web Banking and Alpha Mobile Banking.

Can I make contactless transactions at physical stores if my mobile device is not connected to the internet?
Yes, you can.

How will I know that my transaction has been completed?
The final result of the transaction is displayed on the screen of the POS terminal. Google also sends you a push notification of the outcome of the transaction on your mobile phone.

I have registered more than one card with Google Pay. How do I choose the card I want to pay with?
You can choose the card you want to pay with through Google app.

The receipt of the POS terminal shows a card number that is different from that of the card I have registered with Google Pay. Why is this?
The receipt of the POS terminal shows the digital number of the account used for your Google Pay transactions.

Do the Alpha Bank card loyalty programs also apply to transactions made via Google Pay?
Transactions made with Alpha Bank Cashback Mastercard via Google Pay are rewarded as per usual.

Other issues

The physical card I registered with Google Pay has been lost/stolen. What should I do?
For immediately reporting the loss/theft of your card, please contact Alpha Bank's Customer Service at + 357 22 877477.
Your physical card will be replaced and, after you receive it and activate it, Google Pay will be automatically updated without any further action being required on your part.

My Android device has been lost/stolen. What should I do?
You should contact Alpha Bank’s Customer Service at + 357 22 877477 in order to have your cards deleted from Google Pay.

What will happen if I replace or update (reinstall) my device?
If you replace or update your device, you will need to add again your card(s) to Google Pay, by following the card addition process. Be sure to remove your card(s) from Google Pay before replacing your device.

Where can I find more information about Google Pay?
More information can be found at the following link: https://support.google.com/pay.

I want to activate the Google Pay payment feature through my smart watch. Which smart watches are involved and what steps should I follow?
NFC-enabled smartwatches and Wear OS 2.15 or later support Google Pay! The card is added by opening Google Pay on your smart watch and following the steps in the application, on the smart watch and on the mobile phone that you have already connected to your watch.



 
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