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ALPHA BANK CYPRUS LTD
Alpha Bank Building
3, Lemesou Ave.
2112 Aglantzia
Nicosia, Cyprus
Tel: 22 888888, Fax: 22 773788
Swift Code: ABKLCY2N

Information, Queries or Questions:

To request information or make any inquiry regarding our products and services, you can contact us in writing to the following email address : marketing@alphabank.com.cy

To request information or make any inquiry regarding your accounts, you can contact us in writing to the email address of the Branch where you maintain your accounts in Nicosia, Limassol, Larnaca/Famagusta and Paphos.

Alternatively, you can call us at our Free Line 800 ALPHA (25742) or at (+357) 22888888.

Complaints, Suggestions or Comments:

The Bank gives great importance in satisfying our customersĺ needs and desires, as well as providing high quality products and services.

The Banksĺ Quality Assurance Committee receives and manages complaints, requests and suggestions, with the aim of providing a response to its clients in a timely and professional manner.

The ways by which Alpha Bank customers may submit their comments, suggestions or complaints are outlined below:

Alpha Bank Cyprus Ltd
Quality Assurance Committee
Alpha Bank Building
3, Lemesou Avenue
2112 Aglantzia
Nicosia, Cyprus

The Bank is responsible for acknowledging receipt of any complaint, request or suggestion, within fifteen (15) days and replying within three (3) months. 

In case the Bank replies within fifteen (15) days, no acknowledgement of receipt is sent to the customers.

Appeals Committee for Restructuring/Rescheduling

Alpha Bank Cyprus Ltd has established the Appeals Committee which is responsible for all customer appeals regarding restructuring/ rescheduling.

The ways by which Alpha Bank customers may submit their appeals are outlined below:

  • Electronically at the following E-mail address: restructuringsreviews@alphabank.com.cy


  • In writing through:
    • The Alpha Bank Branch Network
    • The Corporate Banking Division
    • The local Arrears Departments


  • In writing to the following address:

    Alpha Bank Cyprus Ltd
    Appeals Committee for restructuring/rescheduling
    Alpha Bank Building
    3, Lemesou Avenue
    2112 Aglantzia
    Nicosia, Cyprus

Borrowers who wish to submit an appeal must do that in writing by filling out the Submission of Appeal on Restructuring Form.

The form should be completed in full, signed by the borrower, and sent with all supporting documents.

For the Submission of Appeal on Restructuring Form, press here.           

The form is also available in all bank branches.

Upon receipt of any objection, the Bank is responsible for notification of receipt within twenty one (21 ) days and reply within two (2) months from its receipt.

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