Miles & More

Features

New eco-friendly biodegradable card for eco transactions.
New upgraded digital technology for greater convenience, security and speed on online transactions and purchases.
Become a member of Lufthansa Group's Miles & More programme- Europe’s leading frequent-flyer and awards programme.
Redeem your miles at Lufthansa Group plus 37 Miles & More partner airlines to more than 1,000 destinations in 150 countries.
Earn 5000 Miles & More award miles for every new Miles & More Card. *
Earn 1 Miles & More award mile for every 1 Euro spent.**
Benefit from no mileage expiration.***
Earn even more award miles when enjoying Miles & More partners’ services, for example for rental cars or hotels.
World-wide acceptance.
Monthly card account statements. 24hour monitoring of card transactions in order to identify fraudulent or suspicious transactions. Free SMS alert and/or email for every transaction.
Direct access and easy monitoring through web/mobile banking.
Concierge Services – offering useful information and assistance when travelling (Learn more).

Insurance Coverage:

Free Travel Insurance. Click here for more information.
Free Purchase Protection Insurance. Click here for more information.

Notes:

* Upon your first purchase, irrespective of amount, with the Miles & More card, you will receive 5,000 Miles & More award miles (this is not applicable to supplementary cards).

** Payments of taxes and fees to governmental bodies and payments of any utility bills are excluded. All miles will be credited to the Main Cardholder's mileage account.

*** With the Miles & More card, your award miles remain valid for an unlimited period provided you make a miles related purchase at least once a month (that is not returned or refunded) and have held the Miles & More card for at least 3 months. If one of the conditions is not met, the mileage expiration is reactivated and the miles will expire again according to the Miles & More terms & conditions. Not relevant for Frequent Travelers, Senators and HON Circle Members as due to their status, miles will not expire as long as they hold the status.

**** The annual fee will be waived for Senator and HON Circle Members, as long as they maintain their Senator or HON Circle Member status.

For further information, please click here.

Αll applications for card issuance are subject to Bank’s approval pursuant to its lending policy being in force from time to time.
The Bank reserves the right to modify or withdraw the product at any time, at its absolute discretion.
The granting of the credit card Miles & More might be subject to the provision of collaterals in favor of the Bank. Indicatively, an assignment of life insurance may be required and/or any other collateral that might be deemed necessary, when assessing your application.
The consumer has the right of withdrawal.
An annual subscription fee applies. For the Bank Charges Table click here.
The product is subject to further terms and conditions. For more information call us at 800 11 800 (24 hours) or visit one of our branches.

An annual subscription fee applies. For the Bank Charges Table click here.

How can I apply for the Miles & More card?

You can apply for a Miles & More card by visiting any of ex-AstroBank branches.

How can I earn award miles on the Miles and More programme?

There are three ways to earn Miles & More award miles:

As a Miles & More card holder, you will earn 1 award mile for every €1 spent on all your purchases.
As a member of the Miles & More programme, you will earn miles every time you travel with Lufthansa and Miles & More airline partners.
Moreover, as a Miles & More member, you will earn even more award miles when using any other Miles & More partners’ products and services including shops, hotels, car rental companies etc.

How can I redeem my miles?

Miles can be redeemed in three ways:

On flight awards or upgrade awards with Lufthansa and Miles & More airline partners.
On Miles & More partners’ services worldwide, including hotels, car rental companies etc.
On merchandise awards offered by Lufthansa Worldshop (www.worldshop.eu) and other partners.

How can I get additional information?

You may call our Call Center 800 11 800 or +357 22 575555 (from abroad) 24 hours a day, 7 days a week.
For more information on the Miles & More programme, you may contact the Miles & More Service Team (+357 22 000835) or visit the Miles & More website (www.miles-and-more.com).

What should I do if my card is lost/ stolen?

In order to report loss/theft of your card, please contact:

Call Centre 800 11 800 (24 hours) or call +357 22 575555 (from abroad), OR
Visit any of ex-AstroBank branches.

I forgot my PIN

In case you forget your PIN, you may request a pin re-issue. For more information, please contact us:

Call Centre 800 11 800 (24 hours) or call +357 22 575555 (from abroad), OR
Visit any of ex-AstroBank branches.

How do I set up card notification via SMS/ or push notification?

You can set up card notifications by:

Contacting the Call Centre 800 11 800 (24 hours) or +357 22 575555 (from abroad), OR
By visiting any of ex-AstroBank branches.

I have spotted a suspicious transaction. What should I do?

In case you have spotted a suspicious transaction please contact immediately:

Call Centre 800 11 800 (24 hours) or call +357 22 575555 (from abroad), OR
Visit any of of ex-AstroBank branches..

2 Free uses per year of Fast Track per MasterCard card.

As a Mastercard cardholder, you can enjoy the Security Fast Track service at selected airports worldwide through the Mastercard Travel Experiences website or app powered by DragonPass. This service provides you with exclusive access to a dedicated lane, allowing you to reach the security checkpoint faster.
To book a Fast Track pass in the Mastercard Travel Experiences application or website, simply follow the below steps:

Sign up by registering your card number details
Select airport
Select the number of travellers, and your preferred time slot
Receive your eTicket via email or in the app
Show at the Airport Fast Track lane to gain access