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E-BANKING
Loans
Alpha Development Loan
Cover the needed liquidity and the necessary working capital requirements for the development of your business.
Alpha Equipment Loan
Obtain the new and modern equipment you desire, as well as the business vehicle of your choice and improve the services of your business.
Alpha Commercial Mortgage Loan
Give substance to your plans of obtaining or renovating your business premises with a highly competitive interest rate and particularly favourable terms.
Overdraft Limit
Ensure the necessary liquidity and meet any operational or exceptional business need.
 
Adjustment Programs
Viable solutions with debt modification and loan arrangments according to your financial state and nees. 
Cards
Credit Cards
Benefit from Alpha Bank unique reward programs and enjoy your privileges right from the first transaction.
Debit Cards
Simplify your daily transactions with Alpha Bank debit cards. 
Card Reward Programs
Enter a world of unique benefits and services offers by the Alpha Bank cards' Reward Programs.
Card Services
Fast pay, greater security and instant notfications with Alpha Bank card services.
Useful Card Information
Get informed on antything new regarding Alpha Bank cards. 
Deposits
Alpha Payroll
Choose Alpha Bank for your company's payroll and benefit from special privileges and discounts. 
Deposit Accounts
Meet your banking needs and give flexibility to your everyday transactions.
Term Deposits
High returns and flexible programs so you can choose an account suitable for your business needs. 
Foreign Currency Accounts
Foreign Currency Accounts are mainly addressed to depositors with higher income, non-Cypriot residents, as well as repatriates and international businesses. 
Insurance
Future & Savings
Provide now for the future by selecting the right insurance plan. 
Life & Protection
Protection insurance plans you can combine with other insurance or savings plans.
Property & Personal Items
Insure your house or your business by choosing plans that inspire trust and security.
Health
Protect yours and your beloved ones' health and ensure the best possible care in case of unexpected events. 
Investments
Trade Services
Alpha e-Banking
Alpha e-Statements
Manage easily and quickly your accounts through Alpha e-Banking secure environment. 
Alpha Web Banking
Manage easily and quickly your accounts and perform safely your transactions through your laptop or desktop, whenever you need to.
Alpha Mobile Banking
Get instant access to your account and perfomr easily and quickly transactions any moment, wherever you rare, through your mobile phone or your table. 
Alpha ATM Banking
Perform basic transactions around the clock on Alpha Bank enhanced Automatic Teller Machines (ATM), quickly and securely. 
 
Alpha API Banking
Discover open banking, experiment with software applications and develop applications and services addressed to Alpha Bank clients.
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CONTACT FORM
Support center & FAQs SUPPORT CENTER
22 88 88 88
Daily Monday to Thursday 07:30 - 15:00 Friday 07:30 - 14:30

Useful Safety Information

Advice on you to secure your privacy and protect your online transactions. 
  • Alpha e-Banking
  • Useful Safety Information
Protect your online transactions by following Alpha Bank tips. 
  • Practical security tips
  • Protect your PC against malicious actions
  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible for them to be disclosed/stolen. 
  • Sign on to Alpha Express Banking only via Alpha Bank's official website (www.alphabank.com.cy) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Express Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox)
  • Regularly Inspect your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Attention! There are malicious programs which could be installed unintentionally on your PC, in order to steal access codes. If, during your sign-on to Alpha Express Banking, you notice any "unusual" messages that encourage you to re-enter your access codes, stop the procedure. Call our Customer Service Department on 8000 3333 or +357 22888610 and/or have your PC cleaned from viruses and other malicious software from which it may have been infected.
  • Ignore and immediately delete «suspicious» e-mails that ask you to provide your personal data, including links or attachments.
1. Shield your computer with security software

• "Firewall", which is a software program that stops third parties from accessing your computer via the Internet

Indicatively, there are the following firewall programmes (for Windows operating systems): 
- ISS: BlackIce PC Protection 
- Network Associates: McAfee Personal Firewall 
- Symantec: Norton Personal Firewall 
- Tiny Software: Tiny Personal Firewall 
- Zone Labs: ZoneAlarm 

(If your computer has Windows XP operating system, a firewall has already been installed).
                                                                                                                      
• "Anti-virus" programs, that can detect and delete malicious programs (viruses), that have been installed in your computer.

Indicatively, vendors of "anti-virus" software are shown below:
- McAfee
- Symantec 
- Trend Micro
- F-secure
                 
• "Anti-spyware" programs that protect, detect and delete "Spyware" programs.

"Spyware" programs are not necessarilly "malicious", but collect and can transmit information about your Internet behavior (i.e. pages (sites) that you visit, the codes that you keystroke etc).

Some Anti-Spyware programmes that are currently available for purchase are shown below:
- Microsoft Windows Antispyware 
- Lavasoft Ad-aware
- Spybot Search & Destroy
                  
Further information about your computer's protection for Windows users can be found here.
 

2. Be careful and "prudent" while using Internet:
    
Do not reply to unwarranted e-mails that ask for your account details or security codes
- Alpha Bank will never ask you for your electronic services Password in any way (by phone or e-mail). This Password is strictly personal and you must never reveal it to anyone.
- Ignore e-mails that seem to be sent by Alpha Bank and ask for your bank accounts’ numbers, cards numbers or electronic Alpha Bank services security codes. These e-mails are sent by people who try to steal your secret codes and gain access to your accounts.
- Do not select links contained in e-mails or third persons' websites that drive you into other websites that ask for your account and card numbers and/or your Alpha Web Banking security codes.
- In case you receive such a “suspicious” e-mail, please forward it to Alpha Bank immediately (to the e-mail esupport@alphabank.com.cy) and delete it from your e-mail box.
 
                                                                                                                                                 
Do not ignore "strange behaviors" of your computer that may be caused by the installation of "Spyware" programmes, such as:
- Opening of pop-up advertising windows, even if you are not connected to the Internet
- Change of the Web Browser home page, without your action.
- Display of a new toolbar on your Web Browser without your permission
- Further delay or slowing down of certain tasks' execution  
                                                                                                                                                  
Always update your computer software with the latest available versions, patches or fixes of your computer's operating system, the anti-virus, the anti-spyware programmes and the browsers that you use.

To do so, always address the official web pages of the vendors/software companies that develop them. Specifically:

- Concerning the operating system and the browsers that you use, Microsoft publishes on a regular basis security updates mainly for Windows, the Internet Explorer and the Office environment. All updates should be installed in your computer either automatically or via the Microsoft Web Site ( http://windowsupdate.microsoft.com ). Windows 2000, XP and 2003 offer the capability of automatic updates, without user intervention.
- The anti-virus and anti-spyware programmes that your use should be updated regularly with the latest versions in order to be able to detect and delete programmes i.e Worm and Trojan Horses that appear occasionally at the Internet.

  
Delete the temporary Internet files from your computer’s browser after signing off electronic Alpha Bank services. Do so especially if you use other people’s computers or computers that are used by third parties as well.

In order to delete these temporary Internet files:

In case you use Microsoft Internet Explorer version 6:
>  Select 'Tools' and then 'Internet Options'.
>  Select 'General' and from the 'Temporary Internet Files' press the button 'Delete Files'.


In case you use Mozilla Firefox
>  Select 'Tools' and then 'Options'.
>  Select 'Privacy' and from the 'Cache' press the button 'Clear'.


Make sure that you visit Alpha Bank’s website and pages
-    Sign on to electronic Alpha e-Banking services only via Alpha Bank’s website and not via links from other websites.
-    Before signing on to electronic Alpha e-Banking services, make sure that you are in Alpha Bank’s secure environment:

In case of using Internet Explorer:
  1. Double click on the yellow “padlock” that appears on the right hand side of the browser’s window bottom bar.
2. A dialogue window opens. Select the “Details” tab.
  3. Select the “Subject” field.
  4. The “CN” item must indicate aeb.alphabank.com.cy
  5. The “O” item must indicate "ALPHA BANK CYPRUS LTD"

>    In case of using Mozilla Firefox
  1. Double click on the yellow “padlock” that appears on the right hand side of the browser’s window bottom bar.
  2. A dialogue window opens. The “Security” tab is already selected.
  3. Press the “View” button.
  4. Another dialogue window opens. The “General” tab is already selected.
  5. From the "Issued to", the "Common Name (CN)" item must indicate aeb.alphabank.com.cy
  6. From the "Issued to", the "Organization (O)" item must indicate "ALPHA BANK CYPRUS LTD"

Always keep your security codes safe in order to prevent third persons from gaining access to your accounts by guessing or stealing your security codes. For this reason, you should:
- Never use easily predictable codes (i.e. names, date of birth etc)
- Modify your codes in a way that they are consisted with both letters and numbers.
- Memorise your security codes and do not write them down on items that can be easily stolen such as notebooks, telephone books etc.
- Change your codes on a regular basis. This can easily be done via electronic Alpha Bank services corresponding transactions (concerning security codes’ maintenance).

Avoid using public or third person’s computers. Your security codes can more easily be stolen (in a physical or electronic manner) in environments that you do not control completely. In case you need to access electronic Alpha Bank services by using a computer that is not in your premises, make sure that:
-    There is no possible way that other people can monitor by sight or electronically (i.e. installed security cameras) the typing of your security codes or personal details.
-    You use browsers that are familiar to you.
-    You inactivate the browser’s function to automatically memorise passwords:

> In case of Internet Explorer:
1. Select Tools>Internet Options>Content>AutoComplete
2. Select Clear Forms
3. Select Clear Passwords


> In case of Mozilla Firefox:
1. Select Tools>Options>Privacy
2. Select 'Saved Form Information' and press ‘Clear’
3. Select 'Saved Passwords' and press ‘Clear

-    After completing all your transactions, select "Sign off".
-    You delete the temporary Internet files from the computer's browser.
-    You do not leave behind any personal date or notes, after you leave the location.
                                                                                                                                                 
In case you suspect or realise any physical or electronic theft attempt of your security codes:
-  Inactivate your subscription either via electronic Alpha Express Banking services (by selecting the corresponding transactions) or by calling us on 8000 33 33 or 22 88 86 10 (everyday, 8:00 a.m.- 14:30 p.m.) 
- Contact immediately Alpha Bank by e-mail at: esupport@alphabank.com.cy or by phone at the above phone numbers

Useful Tools

  • Safety tips
  • Accumulated Savings Amount Calculator
  • Privacy Notice for Protection of Personal Data
  • Exchange Rates
  • Deposit Guarantee Scheme
  • Monthly Loan Installments Calculator
  • Savings Duration Calculator
  • Monthly Savings Calculator

Regulatory framework

  • Investor Compensation Fund
  • Privacy Notice for Protection of Personal Data
  • General Terms and Conditions
  • MiFiD Directive
  • Single Payment Transactions Terms
  • Deposit Guarantee Scheme
  • Common Reporting Standard - CRS
  • DAC6
  • Foreign Account Tax Compliance Act - FATCA
  • SEPA / Regulation (EU) No.260/ 2012
  • Compliance Division
  • Patriot Act Certification
  • Wolfsberg AML questionnaire
  • KYC Statement
  • Whistleblowing Policy and Procedures
  • Crossborder fees / Regulation (EU) 2019/518
  • Terms of Use of Social Media
  • LIBOR Transition to Alternative Risk-Free Rates

For your information

  • BREXIT FAQ
  • Rights when making payments in Europe
  • Information Material
  • Online Transaction Safety
  • How to protect your cards
  • Statement of Fees
  • Financial Indicators
  • Useful Pages

Useful links

  • The Financial Ombudsman of the Republic of Cyprus
  • Central Bank of Cyprus
  • European Central Bank
  • Association of Cyprus Banks
  • Consumer Protection Service – Ministry of Energy, Commerce and Industry
  • Directive on Arrears Management of 2015
  • Guide on the Code of Conduct on the Handling of Borrowers in Financial Difficulties

For your service

  • Correspondent Banks
  • Base Rates
  • Lending Rates
  • Exchange Rates
  • Fee Information Documents
  • Charges Catalogue
  • Alpha Bank Gold Personal Banking Service Charges
  • Bank Holidays
  • Alpha Bank IBAN BIC / SWIFT Calculator
  • Service Hours

Phone Service

22 88 88 88 Monday to Thursday 07:30 - 15:00 Friday 07:30 - 14:30

Map

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Contact

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