As a service provider , the Bank focuses its development on the needs of society as a whole. At the core of our Corporate Social Responsibility policy are human values, the environment and the social and cultural development of the country.
Alpha Bank contributes to the development of Cyprus by supporting social movements, organizing educational campaigns as well as backing bodies which organize important cultural events. As a consequence it invests in raising the standard of living of the wider social group and frequently sponsors a large number of Social and Cultural groups, Institutions, Organizations, Hospitals and Churches among others.
Some of the Bank’s actions which are part of its Corporate Social Responsibility Policy are outlined below:
Alpha Bank places great importance on offering high quality products and services to its customers and aims to meet and fulfill their needs and expectations.
Because Customer Opinion is very important to us, the Bank maintains a special “Complaint Handling Committee”. The Committee consists of specially trained staff who have the necessary expertise in customer relations and who are proactive when it comes to dealing with any possible complaints. Customers have the choice to submit their complaints either orally or in writing (by post, e-mail, or by filling in a form which can be found in any of our branches). The Committee handles the complaints and replies to customers professionally and immediately.
As far as suppliers are concerned, the Bank aims to only cooperate with suppliers who are socially responsible, use superior raw materials and offer quality products and services meeting certain high standards.