Procedure for submitting potential complaints, suggestions or comments:

Alpha Bank Cyprus Ltd considers customer service quality an important advantage and prerequisite for the development and improvement of its efforts to acquire and maintain satisfied and loyal customers. Therefore, customer satisfaction and the provision of quality products and services are the Bank’s foremost priority.

The Committee for Quality Assurance ensures excellence through centralized complaint management and aims to address any issues raised by its customers in a timely and professional manner.

The ways by which Alpha Bank customers may submit their comments, suggestions or complaints are outlined below:

• Verbally or in writing through the Alpha Bank Branch Network in Nicosia, Limassol, Larnaca, and Paphos.

• In writing to the following address:

Quality Assurance Committee

Alpha Bank Building
3, Lemesou Avenue
2112 Aglantzia
Nicosia, Cyprus

• By email to this address.

For the telephone numbers of our Specialized Services units please click here.