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The Alpha WEB Banking service of Alpha Express Banking enables you to:

• Check the balance and transaction history of your accounts and cards
• Transfer funds between your own accounts and third party accounts at Alpha Bank and other banks in Cyprus and abroad
• Pay your loan and credit card installments
• Pay the premium for insurance policies held with Alpha Insurance
• Submit requests for the redemption of points through the scheme "Alpha Points & Gifts"
• Place orders and stop payment orders for cheques
• Place standing orders and orders for the automatic payment of utility bills and set up direct debits
• Place orders for official copies of account statements
• View current and past exchange rate fluctuations
• Make donations to charitable institutions.

• Add or remove accounts to/ from the service
• Enable or disable the option of making deposits and withdrawals to and from the accounts
• Set different access levels for each connected account
• Assign and modify access rights to other users.

Alpha Express Banking provides the following access rights to the users of the service:

• Limited Access: review account balances and statements of account
• Controlled Access: review account balances and statements of account, and place orders that need authorization by the account owner or by a user with Authorization or Composite Access
• Authorization Access: review account balances and statements of account, and authorize the execution of transactions placed by users with Controlled Access
• Full Access: review account balances and statements of account, and execute transactions directly
• Composite Access: review account balances and statements of account, execute transactions directly, and authorize the execution of transactions placed by users with Controlled Access.

In the case of individuals, the legal account owner can assign one of the following access levels to each one of his/her accounts: Limited Access, Full Access or Composite Access. Additionally, the legal account owner can assign parallel access to his/her account to third party users.

In the case of legal entities, the Board of Directors can appoint authorized users with different access levels to the accounts. One of these users, who must be an authorized signatory, is appointed as Account Administrator. All authorized users can have one of the access levels provided by the service for each connected account. In addition to the rights determined by the different access levels described above, the Account Administrator can also manage the connected accounts as follows:

• Add or remove accounts to/ from the service
• Affect the ability of other users to transfer funds to/ from the accounts
• Remove or modify access rights of users with Limited or Controlled Access
• Request the assignment of Limited or Controlled Access to new users, without the prior approval of the Board of Directors. 

One Time Password "OTP"  
Alpha Bank, recognising the concerns around the security of internet applications, has introduced the One Time Password device (OTP) that can be used for your transactions using Alpha Express Banking.

• Secrecy and unchanging nature of data:
  These are secured through the SSL 128 bit encryption communication protocol.
  
• User authenticity:
  The application of Alpha Express Banking "identifies" the users and allows them access to the system through their User ID and PIN. In the event of erroneous codes entered in sequence, access to the system is blocked, the PIN is deactivated and the user must contact the system's support service to request the issuance of a new PIN. Likewise, remaining idle on Alpha Express Banking for a prolonged period of time, results in automatic disconnection and requires entering the user's codes again to reconnect with the service.
  
• Bank authenticity:
  Alpha Bank has been granted an authenticity certificate of presence on the Internet from VeriSign, the leading provider of digital trust services. The certificate appears as a lock on the lower right part of the screen every time the user visits the Alpha Express Banking website.  Furthermore, when the user enters Alpha Express Banking, a VeriSign software signing certificate appears, which certifies the authenticity of the programs transferred from Alpha Bank to the user's station.
  
• Transactions authenticity:
  In cases where transactions are placed by users with Controlled Access and by users with Full Access, the use of the One Time Password is required.   The OTP codes comprise an electronic confirmation on behalf of the authorized user, on the accuracy and authenticity of the transactions data to be executed by Alpha Bank.

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